Shipping Policy

Last updated: September 2, 2025

At Noovia, we aim to deliver your jewellery quickly, securely, and at a fair cost. Please read below for details on our shipping process.

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Processing Time

• Orders are typically processed within 1–2 business days after payment is received.

• Orders placed on weekends or UK public holidays will be processed the next working day.

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UK Shipping

• Standard Delivery (Royal Mail Tracked 48): 2–3 business days.

• Express Delivery (Royal Mail Tracked 24): 1–2 business days.

• Next Day Guaranteed (Royal Mail Special Delivery): Next working day by 1pm (orders must be placed before 12:00 noon).

Shipping fees are calculated at checkout and displayed before payment.

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International Shipping

• We currently ship to selected countries in Europe and North America.

• Delivery times vary depending on the destination (typically 5–10 business days).

• International shipping costs and any customs duties or taxes are the responsibility of the customer.

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Order Tracking

All orders include tracking information, which will be provided by email once your order has been dispatched.

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Delays

While we do our best to ensure timely delivery, Noovia is not responsible for delays caused by Royal Mail, customs clearance, or other factors beyond our control.

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Incorrect Addresses

Please ensure your shipping address is entered correctly at checkout. We cannot be held responsible for orders lost due to incorrect or incomplete addresses.

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Shipping Damage

If your order arrives damaged, please contact us within 48 hours of delivery at info@noovia.co.uk with photos of the item and packaging.

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Contact

For any questions about shipping, please contact us at:
📧 info@noovia.co.uk