Terms of service
Terms of Service
Last updated: September 2, 2025
Welcome to Noovia. These Terms of Service ("Terms") govern your use of our website, store, and Services. By accessing or purchasing from www.noovia.co.uk (the "Site"), you agree to these Terms. If you do not agree, you should not use our Services.
1. Use of the Site
You may use our Site only for lawful purposes. You must not misuse our Services, interfere with their operation, or attempt to gain unauthorized access.
2. Products and Availability
All products and prices are subject to change without notice. We reserve the right to discontinue or limit quantities of any product. While we make every effort to display items accurately, we cannot guarantee colours or details will appear the same on all devices.
3. Orders and Payment
By placing an order, you represent that all details you provide are accurate. Payment must be completed before we dispatch goods. We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected.
4. Shipping and Delivery
Orders are shipped to the address provided at checkout. We are not responsible for delays outside our control (e.g. courier issues). Risk of loss passes to you once the order is delivered.
5. Returns and Refunds
Please refer to our Return & Refund Policy for details on returns, exchanges, and refunds.
6. Handmade Products
Our jewellery is handcrafted, which makes each item unique. Small variations in colour, shape, or pattern compared to product photos may occur. These variations are not considered defects but part of the unique nature of handmade products.
7. Hygiene & Care
For your safety, customers are responsible for maintaining proper hygiene when wearing earrings. Earrings should be cleaned with alcohol or a suitable disinfectant before first use and regularly thereafter. Failure to follow hygiene care may lead to irritation or discomfort, for which Noovia cannot be held responsible.
8. Intellectual Property
All content on this Site (including text, images, logos, and product designs) is the property of Noovia and may not be used without permission.
9. Privacy
Your use of our Services is also governed by our Privacy Policy.
10. Limitation of Liability
To the fullest extent permitted by law, Noovia is not liable for any indirect, incidental, or consequential damages arising from your use of our Services.
11. Governing Law
These Terms are governed by the laws of England and Wales. Disputes will be subject to the jurisdiction of UK courts.
12. Contact
For any questions about these Terms, please contact us at:
📧 info@noovia.co.uk